Online Banking - FAQ

The Sign in page will ask you to enter your Sign in Number. This can be your Affinity member number or Member Card® number. You can click Remember Account and follow the steps to store your Sign in Number. Click continue to enter your password

You can reset it from the online banking sign-in page. You will see a link below the password field that will take you through the steps to reset it. You'll be asked a few security questions to verify your identity so that you can set up a new password.

You can also give us a call at 1.866.863.6237 and we'll get it reset.

Just give our Contact Centre a call at 1.866.863.6237.

• Select the Pay Bills tab.
• Select Add a Payee.
• You'll be asked to answer a security question.
• You can then select a payee from the drop down menu and click Submit.
• Enter your bill account number and click Submit.

Keep in mind that although most vendors will receive your funds within one business day of making your payment, it may take some time for them to process it. Since these processing times may vary, it’s a good idea to check with your vendor to find out how far in advance you should make your payment in order to meet their due date.

For personal (non-business) payments to CRA, you can add CRA as a payee under Pay Bills > Add a Payee for Personal Tax Payments, Personal Tax Installments or Personal Tax Arrears.

For business payments to CRA, click Pay Bills and select Government Payments to search for the correct CRA vendor.

Keep in mind that CRA payments will be debited from your account and sent to CRA on the date scheduled. Payments cannot be scheduled for the same day they are entered into the website. To allow time for CRA to process your payment, ensure that your payments are scheduled 3 days before their due date.

You can transfer money in a few different ways:

• Via INTERAC e-Transfer®. Just select the Transfers tab then select INTERAC e-Transfer.
• If you have the Affinity member's account number, you can call our Contact Centre at 1.866.863.6237 and request the transfer.
• You can set up an e-account if you have the Affinity member’s account number. This means you’ll be able to select the desired recipient’s account as an option in the transfer To drop down under Transfers. Give us a call at 1.866.863.6237 for more information.

You bet! INTERAC e-Transfer is a safe and easy way to send money to anyone with an email address and a Canadian bank account at a participating financial institution. You just need to know the recipient's email address or mobile phone number - no other personal or financial information is required. The recipient will be notified by email or text message when a transfer has been sent and can safely direct the money into the account of their choice.

To send money via INTERAC e-Transfer, click the Transfers tab and then select INTERAC e-Transfer. For more information on INTERAC e-Transfer, or to view a list of participating financial institutions, visit our website.

To create a Stop Payment, go to the Accounts tab and select Stop Payments.

Yes! You can access PDF versions of your statements online under Accounts > Statements. For information on how to sign up for e-statements, visit our website or call our Contact Centre at 1.866.863.6237.

You can access your Credential Asset Management mutual funds by selecting the Accounts tab and then selecting Credential Asset Management. You’ll be directed to Credential's website.

You can access your Qtrade Guided Portfolios account by selecting the Accounts tab and then selecting Qtrade Guided Portfolios. This will take you to Qtrade's website.

You can access your Qtrade Direct Investing account by selecting the Accounts tab and then selecting Qtrade Direct Investing. This will take you to Qtrade's website.

You can access your Credential Securities account by selecting the Accounts tab and then selecting Credential Securities. This will take you to Credential's website.

Yes! You can open chequing, savings and US dollar accounts, as well as terms, RSPs and TFSAs. Just go to Accounts > Open New Products and follow the simple steps.

Please call our Contact Centre at 1.866.863.6237 or send us a secure message through the Contact Us form on the top right corner when you're signed in.

You can give us a call at 1.866.863.6237 to report your card lost or stolen.

Or, if you’ve lost your Member Card®, you can use Lock’N’Block to “Lock” and “Unlock” your card on Affinity Mobile or Online banking. You can set your card status to:

• Allow all transactions
• Only allow transactions in Canada
• Block all transactions

You'll have peace of mind knowing your Member Card® can't be used until you locate it (at which time you can “Unlock” your card and start using it again) or contact us and report it lost or stolen. Access the Lock’N’Block feature in online banking under My Profile or on Affinity Mobile under Menu.

You can check foreign exchange rates by selecting the Accounts tab and clicking on the Foreign Exchange Calculator option on the left hand side. Enter the amount you are going to buy or sell in United States Currency and then click on the Calculate button.

To access the Affinity Mobile app on your Apple or Android device, you first need to register for online banking. You can call our Contact Centre at 1.866.863.6237 to register. Once you've successfully signed into online banking you can simply download the free Affinity Mobile app onto your device.

• Download on the App Store (for Apple devices)
• Get it on Google Play (for Android devices)

For questions about online banking, your account or on Affinity Credit Union services, call our Contact Centre at 1.866.863.6237.